Shipping
ELEXAN Scientific processes and ships orders on business days (Monday - Friday). Once your order has been processed for shipment, you will receive an email with tracking information. We understand timing is critical. Orders placed before 11:00 AM Pacific Time will be shipped out the same day.
Orders are expected to arrive in 2-3 business days but delays can occur due to weather, customs clearance, or unforeseen circumstances.
Return Policy
Contact us for returns. Most new, unopened items are eligible for returns within 30 days of delivery for a refund. Credit will be issue for Products not supplied in accordance with your orders; and, (ii) Products which are defective at the time. Product returns for Products ordered in error are subject to a 15% restocking charge plus the cost of return shipping. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Refunds will not be issued for Products unsuitable for return to stock and resale as new.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.